Refund Policy
At Diana Berju, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, you may be eligible for a refund under the following conditions.
Eligibility for Refunds
To qualify for a refund, the item must be:
- Unused, unworn, and in its original condition.
- Packaged with all original tags and labels attached.
- Returned within 14 days of delivery.
Non-Refundable Items
Certain products cannot be refunded, including:
- Custom-made or personalized items.
- Products marked as “Final Sale” or “Non-Returnable.”
How to Initiate a Return
- Contact our customer service team to request a return authorization.
- Pack the item securely in its original packaging.
- Ship the return to the provided address at your own expense.
Refund Processing
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 7-10 business days.
Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item, you must return the original purchase and place a new order.
Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately with photos of the issue. We will arrange a replacement or refund at no additional cost.
Shipping Costs
Return shipping fees are the responsibility of the customer, except in cases of damaged or incorrect items.
For any further assistance, please reach out through our contact form on dianaberju.com.